Job Description

Immediate Opening-Assistant | Operations Manager-Element Valley West
Des Moines, IA
Pay:$50k, plus Quarterly Bonus, Renewal, and Sales commission .
Growth Opportunity

This Garden-style 252-unit community, built in 1972, features a mix of classic and upgraded apartment homes, including select modern finishes such as shaker-style cabinetry, granite countertops, stainless-steel appliances, wood-style flooring, and in-unit washers and dryers.

As an established, older community, the property comes with unique operational and maintenance challenges. We’re looking for someone with grit, resilience, and a hands-on, solutions-oriented mindset who is comfortable navigating a challenging property. The ideal candidate will be proactive, adaptable, and able to prioritize competing needs while maintaining a strong focus on the resident experience and overall property performance.

Founded in 1919,  Village Green  is a diverse, people-first organization that has earned multi-year  designations as a Great Place to Work, Top Workplace, and Best Workplace in Multifamily , among others. We believe a company's accomplishments are its people's accomplishments. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with  Village Green  is a substantial investment in your future. So why wait? 

With a 100-year history, we're one of the oldest and most experienced management companies, and we have room to grow in the growing apartment industry. 

We offer an outstanding benefits package including...
- 401K, with a match!!!!
- Medical
- Dental
- Vision
- Bonus program

Job Description

As the Assistant | Operations Manager, you will help ensure the community operates efficiently while providing excellent service to residents and prospects. 

Key responsibilities include:

• Build and maintain positive relationships with residents, prospects, vendors, and team members.
• Manage accounts receivable and resident ledgers , including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.
• Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information within the property management system.
• Coordinate the lease renewal process , resident notices, correspondence, and follow-up.
• Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements .
• Prepare and reconcile month-end reports , collection reports, invoices, and other property documentation.
• Support leasing and marketing efforts , including assisting prospects, vacant-unit marketing, and leasing activities when needed.
• Assist with evictions, lease violations, and resident issues while following Fair Housing requirements and applicable policies.
• Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.
• Plan and support resident events and community engagement activities .
• Perform general office and administrative duties and provide operational support to the Property Manager.
• Help monitor leasing performance , including closing ratios, phone conversions, and shopping reports.
• Step in to support Property Manager responsibilities when requested or during the Property Manager’s absence.

#INDVGPM

Qualifications

Successful candidates will have:

• 1-3 years of multifamily property management experience preferred
• Experience with accounts receivable, collections, and resident ledger management
• Strong organizational and administrative skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with property management software and basic computer skills

Village Green offers a competitive and comprehensive benefits package including:

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Professional development and career growth opportunities

Additional Information

Village Green is an equal opportunity employer committed to fostering an inclusive, diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent on successfully completing required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E‑Verify to confirm employment eligibility under federal law.

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